If you are not happy with your order, we are happy to accept a return or exchange. You may return or exchange an item within 15 days after receipt of your order. Returns or exchanges will not incur a restocking fee. Please note that shipping charges are not refundable.

Prior to sending back your return, you must contact us in order to obtain a Return Authorization Number and specific return instructions. The Return Authorization Number must be written on the outside of your package. Any returns/exchanges made without prior authorization will not be accepted. Please note we do not provide return labels for returns.

All returns/exchanges must be returned to website in their original condition, in original packaging, including shoe dust covers and all tags. website does not guarantee wear or tear or any damage unrelated to the manufacturer. Shoes returned with any scratches or scuffs, or excessive creasing in the vamp, or dirty will not be accepted.

Not all items are eligible for return/exchange. Some sales/closeout items may not be eligible for return or exchange. If a sales item is not eligible for return or exchange, this will be notated on the product page of the sales item by a “all sales are final” or “no returns or exchanges” notation.

Custom order (also known as “special order” or “made to order”) items are not be eligible for return or exchange. This includes any shoes made from scratch at the time of the order for the customer. Some examples include Emanuele Sempre, Paul Parkman and Mauri ‘special order’ shoes.

When a return is made for exchange, upon receiving your returned item we will promptly ship out to you the replacement item and contact you to let you know it has been shipped. When a return is made for refund, upon processing of your returned item, we will issue a refund to your original method of payment, and contact you to confirm the refund was issued. Please allow approximately 5-6 business days from when a return is received for refunds to be issued.

For international orders (outside the USA) that are refused at the time of delivery and returned to us without a proper return authorization, they will incur a 15% restocking fee and may also be subject to additional fees for us to re-import the item back into the USA.

Please contact us if you have any questions about our returns & exchanges policy.